At GrokImageGenerator.com, we value your business and understand that there may be situations where a refund is necessary. This policy outlines the circumstances under which we'll process refunds for our image generation service.

Stripe and Refunds

We use Stripe to securely process all payments. Stripe adheres to strict industry standards for fraud prevention, and you can learn more about their refund policies here https://docs.stripe.com/refunds.

Eligibility for Refund

• Subscription Cancellations:
  
  

  • You can cancel your subscription at any time. You'll have access to your subscription benefits until the end of your current billing cycle. No refunds will be issued for unused portions of the subscription period.

• Technical Issues:
  
  

  • If you encounter technical issues that significantly hinder using our service as intended, we'll work diligently to resolve them.

  • If the issue persists for an unreasonable timeframe, you may be eligible for a prorated refund for the remaining unused portion of your subscription.

• Accidental Purchases:
  
  

  • If you believe you accidentally purchased a subscription or made an unintended charge, contact us immediately. We'll investigate the matter and issue a full refund if the purchase is confirmed accidental.

Refund Process

• To initiate a refund request, kindly submit a written request to refund@grokimagegenerator.com within 8 days of the initial transaction.

• Please include your name, email address, order number (if applicable), and a clear explanation for your refund request.

• We'll process your request within 8 business days and issue the refund to the original payment method used for the purchase via Stripe.

Exceptions

• Refunds will not be granted for:

  • Changes of mind or dissatisfaction with the service's general functionality.

  • Issues arising from user error or misuse of the service.

  • Free trials or promotional offers.

Contact Us

If you have any questions regarding our Refund Policy, please don't hesitate to contact us at refund@grokimagegenerator.com. We're here to assist you.

Disclaimer

This Refund Policy is subject to change at any time without prior notice. We recommend reviewing this policy periodically for any updates.